SHIPPING POLICY

NEW ZEALAND

$5 flat rate shipping within NZ urban areas. If shipping to a rural address, a surcharge of $5 applies. 

Please allow 3 - 5 working days for delivery. Delivery is not available to P.O. boxes so please arrange an alternative address if this is the case.

Your order will be delivered by NZ Post or Waiheke Couriers with Track and Trace - Signature required. Once your order has been dispatched you will receive a shipping confirmation email with a tracking number.

 

Be sure to check your Junk mail folder if not received or email us at hello@loftwaiheke.com

Please allow a couple extra working days when ordering framed prints or when shipping to a rural address. 

*some exceptions may apply for large/heavy furniture. To be determined on an order by order basis* 

RETURN POLICY

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 14 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. 

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. 

For all returns, we aim to refund you within 14 days of receiving the returned item. 

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

I've received a faulty item, what should I do?

We’re really sorry if you’ve received a faulty item.

Please return the item to us as soon as possible so we can get this sorted for you.

Please also note that sometimes we are unable to send replacements for faulty items.

PAYMENT METHOD

You can pay for your order either using a debit or Credit card, Stripe, Paypal or Afterpay

 

How does Afterpay work?

 

Afterpay is available to all customers with a billing and delivery address registered in New Zealand.

Your order will need to total between $20-$500 NZD in order to be able to pay with Afterpay.

To pay using Afterpay, you'll need to provide a valid and verifiable email address, a mobile number as they may need to contact you and a New Zealand credit or debit card. It's important that you provide the correct details, as you won't receive the relevant payment information.

Once you've placed your order using Afterpay, you'll receive an email from them and also your ASOS order confirmation email.

Please note, you won't be able to cancel your order once you've placed it, if you've paid usingAfterPay. If you're not happy with your order when it arrives, please return it.

You'll be requested to pay for your 4 instalments online every 2 weeks. You can pay at your convenience, with no extra cost via credit or debit card.

You'll receive a reminder two days before your payment is due via SMS or email.

WHOLESALE ENQUIRIES

BECOME A STOCKIST

To enquire about stocking any Shoreditch, Evan Schwarz or Sonja Read products please click here and complete the form. We will respond to you within three business days. Thank you.